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Bookings

Take reservations with the diary, booking setups and your public booking page.

32 guides

Bookings — start hereWhat Bookings is, the pieces that make it work, and where to go for each one.

Running service

The diary
Read the reservations timeline and move or resize bookings from it.
Booking details panel
What you see when you click a booking — details, notes, allergen alerts, occasions, the answers the guest gave, the cancellation terms they agreed to, and actions like approve, arrived, undo arrival, left, no-show, cancel, reinstate, resend confirmation, changing its date, time, length or number of guests and correcting the guest's own details.
Add a booking by hand
For phone bookings and walk-ups — date, time and covers, then the guest's surname and phone number. Large parties pick their tables on the floor plan.
When a party leaves (Departed)
Free a table the moment a party goes — Departed (Mark left in the diary) ends their booking now, even with their bill still open, and Undo puts it back while it can.
The parties list
Your bookings for a date range, split into the five stages of service — upcoming, seated, finished, cancelled and no-show — with the table each party is on, the day's covers, the guest's answer and whether their reminder went out.
The table plan
See every table, how many it seats, and whether someone is on it right now — as a list or on your floor plan.
Pre-order menus
See which of your offers guests can pre-order when they book, and add a new one.
The bookings floor plan
Tonight's service drawn on your actual floor plan, with a way to open or close sections for bookings.
Guest engagement
See how often guests book, who your regulars are, whether they turn up, and each guest's booking history.
Keep a waitlist when you're full
Take a name at the door when you can't seat someone yet, see who has waited longest, choose who goes next, and seat them straight onto a table as a walk-up booking.
Deposits and prepayments
Set a deposit policy for larger parties and record, refund or forfeit deposits from the diary — where the money actually moves, and what's still to come.
Run front of house on a screen
Open your host stand in a web browser — the same Bookings Mode screen the till shows, with your own bookings in it — on any laptop or tablet, without installing the app.
Card at booking
See whether guests are asked for a card when they book, whether we can take one, and how many cards you are holding right now.

Set up your tables

Getting online

On Bookings Pro