Sales & transactions

The sales log

The list of every sale your terminals took, with search, sort, paging and export.

Read a sale in detail

Open a sale from the log — status, totals, items, split breakdown, and the receipt card for emailing a receipt.

Refunds and voids

Where refunds and voids happen, and how you control which staff can do them.

Process a refund or void on the terminal

The two actions — void an item before payment, refund a settled sale — with the prerequisites.

Void a line before payment

Remove an item from an open, unpaid tab on the terminal.

Refund a settled sale

Refund a sale from the Records screen — back to the card for a card sale, from the drawer for a cash sale on the till. Whole transaction, a custom amount, specific items, or one payment of a split.

Full vs partial refund

Refund the whole order, or only part of it — and how the sale reads afterwards.

Resend a receipt for a past sale

How to get a customer a fresh receipt after the sale — from the portal's sale detail, or from the terminal.

Receipts and reprints

How customers get a receipt — printed, emailed, or as a digital page they can print or save as PDF.

Refund problems and common questions

Failed refunds, how long they take, expired cards, partial refunds, the missing Refund button, and reporting.