Click & collect

Request and enable click and collect

How to get click and collect switched on for your account when it isn't in the sidebar yet, and how to confirm it's live.

Set up click and collect

Choose your public web address, confirm the till has the Takeaway capability, and turn online orders on.

Slot timing and lead times

The four Collection times settings that decide when slots appear and when the kitchen starts, with a quick-start for a 20-minute collection target.

Click and collect troubleshooting

Fixes for the common click-and-collect snags — the toggle won't turn on, no slots appear, items are missing, the page says 'not available', orders aren't reaching the till.

Add your terms and privacy notice

Set your terms and privacy notice once for your whole business — link to pages you already have, or write them here and we will host them.

The collect page

What customers see on your public click-and-collect page, and how their orders reach you.

Item availability on the collect page

When items appear on your collect page, when they don't, and what happens if something goes unavailable mid-order.

Manage collect orders

The Click and collect order list for the day — see incoming orders, cancel one, and read its state.

Settle a collect order at the till

Find an incoming collection order on the till when the customer arrives, take payment, and close it out.

How collect orders reach the kitchen

When a click-and-collect order fires to the kitchen, how it's labelled on a KDS or printed ticket, and how staff mark it ready.