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Item availability on the collect page

When items appear on your collect page, when they don't, and what happens if something goes unavailable mid-order.

The collect page always reflects your live menu at the moment a customer looks. An item appears for collection only when it's on a menu, its Collect availability is on, and it's in stock.

How an item becomes unavailable

  • You toggle its Collect availability off.
  • It goes out of stock.
  • It's removed from the menu.

What customers see

An unavailable item simply isn't shown to new customers — it's hidden, not greyed out. So toggling something off mid-service cleanly takes it off the page.

Items that went unavailable mid-order

The order is priced against your live menu at the moment it's placed. If a customer added an item earlier and it became unavailable before they checked out, that item is dropped from the order and the total recalculated, so you never get an order for something you can't make.

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