Click and collect — start here

Click and collect lets customers browse your menu, pick a collection time and submit an order online. There's no online payment — they pay at the till when they arrive.

The pieces

• Your collect page — the public web page customers order on. See The collect page.
• Setup — your web address and the on/off switch. See Set up click and collect.
• Slot timing — how often slots are offered and how far ahead the kitchen fires. See Slot timing and lead times.
• Order list — incoming orders for the day. See Manage collect orders.
• On the till — settle an order when the customer arrives. See Settle a collect order at the till.
• In the kitchen — how the ticket fires and how it's labelled. See Collect orders in the kitchen.

Notes from customers

You can let customers leave one note with their order — where they are, how to find them, an occasion. Switch it on with Let guests add a note on the Guest experience card for the journey. It is off unless you turn it on, and the note shows on the order and on the kitchen ticket.

What to do first

1. 1

   Confirm click and collect is on

   Check the sidebar — see Request and enable click and collect if it's missing.

2. 2

   Choose your web address and turn the page on

   See Set up click and collect.

3. 3

   Confirm the till's mode has Takeaway on

   Otherwise orders won't reach the till. See Troubleshooting.

Troubleshooting

Hit a snag going live? See Click and collect troubleshooting for the common causes — the toggle won't turn on, no slots appear, missing items, orders not reaching the till.