Discounts & gift cards

Set up discounts

Create the money-off rule your staff apply at the till.

Discount types and passcodes

The four discount types, when to use each, and how to gate a discount with a passcode.

Discount scope and limits

Where a discount applies — one site or all of them — and the things discounts deliberately don't do.

Common promotions: happy hours, category deals, staff discounts

Real-world recipes for the offers merchants run most — and which Tillable feature does (or doesn't) handle each.

Gift cards (portal)

The back-office view of gift cards — statuses, the list, outstanding liability, and opening a card.

Issue a gift card manually

Create a gift card from the portal — the exception path, for support replacements, goodwill and comps.

Sell a gift card at the till

Issue a gift card to a customer from the till — value, optional email, and take the payment.

Redeem a gift card at the till

Take a gift card as payment — scan or type the code, and handle partial or over-value cards.

Troubleshooting gift card redemption

What each gift-card error at the till means and exactly what staff should do — won't scan, expired, used, invalid, wrong merchant.

Void or resend a gift card

Cancel a card so it can never be redeemed, or resend the email to the original customer address.

Check a gift card's balance

Three ways to look up a card's status and value — customer page, portal, or attempt to apply.