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Discount scope and limits

Where a discount applies — one site or all of them — and the things discounts deliberately don't do.

Discount scope and limits

A discount is a simple money-off rule your staff apply at the till. This article covers the one setting that controls where it applies, and the limits that are built in by design — so you know what a discount will and won't do before you create one.

Scope: one site or all sites

If you run a single site, every discount you create applies there — there's nothing to choose, so the portal doesn't show a scope control.

If you run more than one site, the discount form shows a Scope setting:

  • All sites (the default) — the discount is available on every location's till.
  • A single site — pick one location and the discount only appears there.

Each terminal syncs the discounts for the site it is assigned to, plus every All-sites one. So a terminal's list is "my site + all sites" — change a discount's scope and the tills pick it up on their next sync. A terminal that hasn't been assigned to a site yet keeps seeing everything; assign it under Settings → Devices to scope it.

You can't scope one discount to some sites but not others. If you want a discount on two of your three sites, create it twice — once scoped to each.

What discounts deliberately don't do

Discounts are intentionally kept simple. A few things people often look for are not part of a discount, and that's by design, not a bug:

  • No time window. There's no built-in happy-hour or date range. Staff apply a discount when they need it, or you gate it behind a passcode so only the right people can. See Discount types and passcodes.
  • No category or item filter. A discount is a money-off rule on the sale, not a rule that only bites certain items or categories. Choose the amount or percentage; staff decide when to apply it.
  • But there IS a "who" limit. If you use staff roles, each discount has a Who can apply this list, so a "Locals 10%" can be open to every role while a "Manager 50%" is only on for managers. A signed-in staff member only sees the discounts their role was given. See Set up discounts.

Note

Need an offer that only runs at certain times? Require a passcode and brief your team on when to use it — that's how happy-hour-style offers are run today.

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