Check a gift card's balance
Three ways to look up a card's status and value — customer page, portal, or attempt to apply.
The till doesn't have a dedicated balance-check screen. To check a card before it's spent, use one of these three routes.
The customer's own page
The email sent with the card has a Check status & balance link to a
public page (at /gc/<code>) showing the card's status, value and expiry.
The customer can open this on their phone. This is the fastest option when
the customer is standing at the counter and has the email.
The portal
On Promotions → Gift cards, search the card by code or customer and open it to see its status and value. Use this to check a card when the customer isn't there — for example a phone enquiry — or when you want the full history alongside the value. See Gift cards (portal).
Try to apply it at the till
Applying a card on the till shows an error if it's used, expired or voided — which also tells you it can't be spent. This is a quick sanity check when the cart is already open, but if the card is Active it just applies; you'd then remove it with the X on its line if you didn't actually want to spend it. See Troubleshooting gift card redemption for what each message means.
Related
- Gift cards (portal) — the back-office view.
- Redeem a gift card at the till — the normal redeem flow.
- Troubleshooting gift card redemption — what each error means.