Basket follows the staff member

A round started on one till can be picked up on any other till by the same person, when they sign in.

It's busy. Someone rings three beers into the till at one end of the bar, starts pouring them, and carries them to the other end to finish serving. The order is still sitting on the till they walked away from.

With Basket follows the staff member on, they sign in at the till they're now standing at and the same three beers are on the screen in front of them. Nothing was sent to the kitchen, nothing was paid, and nobody had to go and find it.

Without it, the only way to move a round between tills is to send it and then hunt for it in the Order Centre — which isn't something you'd want to do mid-round.

Turning it on

Modes → pick a mode → Staff → Basket follows the staff member.

It sits under Separate basket per staff member, and it only does something when that's on. If you don't see it at all, it isn't enabled on your account — contact your account manager.

Heads up

Separate baskets has to be on first, and the switch stays greyed out until it is. This feature moves one person's basket, so each person needs their own. With separate baskets off, everyone sharing that till is building into the same order — there'd be no way to move one person's round without either taking somebody else's drinks with it, or leaving half a round behind for the next person to send.

What moves, and what doesn't

Only the unsent round. The items someone has rung up and not yet sent.

Nothing that has already been sent to the kitchen, been paid for, or been put on a tab is touched — those already live on the account, not on one till, and they behave exactly as they do today.

A round is forgotten at the end of the day it was started on, so nobody signs in on Tuesday morning to a Monday-night order.

It moves — it doesn't copy

This is the part worth explaining to your team.

The round is only ever on one till at a time. When it arrives on the new till, it leaves the old one. That's deliberate: two tills holding the same three beers means the kitchen makes them twice and the guest is charged twice.

The till they left it on doesn't just go blank — it says where the round went, so anyone standing at it knows what happened rather than thinking an order vanished.

What you see when a round arrives

A yellow bar appears at the top of the basket, on the till the round has just landed on, naming where it came from:

These items were picked up from Till 1.

It uses whatever that till is called — "Till 1", "Bar 2", "Garden", or the name it was given when it was set up. If a till has never been named, it just says "another till".

It sits directly above the items, because those are what it's talking about, and it stays until somebody taps OK. It isn't a message that flashes up and disappears — the person it's for is usually pouring when it arrives, not looking at the screen.

The same bar is what the till they walked away from uses to say the round has gone, so there is one place on the screen that answers "where did this order go?" and "where did this order come from?".

It happens automatically

There's no "bring my round here" button. Signing in is the action.

The trade-off to know about: if someone taps their name on another till just to check a price, their round comes with them. It isn't lost — they can walk back, sign in again, and it follows them back — but it will have moved, and the till they left will say so.

Common questions

Does everyone need to be signed in? Yes. The round follows a person, so there has to be a person signed in for it to follow. This only works on modes where staff sign in.

What if the internet drops? The till carries on serving with the round it already has — a connection problem never stops you taking an order or a payment. What it can't do while it's offline is hand that round to another till. It catches up when the connection comes back.

Does anything change for existing modes when this is switched on? No. Every mode starts with the switch off, and no mode is changed for you. Nothing moves between tills until you turn it on yourself.

Does this work on handheld card machines? No — tills only. A handheld already travels with the person holding it, so there's nothing to carry across.

Let staff sign in on any device — staff have to be signing in for a round to follow anyone.
Sign staff out automatically — an idle till signing someone out is one of the moments their round becomes available elsewhere.
Manager override — the other switch in this section; it lends permissions without moving anyone's basket.
Lock a mode with passcodes — the rest of the Staff section.