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Staff passwords and PINs — till PINs and portal logins

Set or change a staff member's till PIN, and what to do when someone cannot log in to the portal or has forgotten their password.

"Password" means two different things at a venue. Work out which one you need first:

  • On the till your staff sign in with a PIN of four digits. You set it for them.
  • On this website (the back office) each person has their own account, an email and a password. They choose the password themselves. You never see it and cannot set it for them.

Both are on the person's profile, under Staff → Staff. If your menu still shows Staff members and People, see If your menu still shows Staff members and People.

Set or change a staff member's till PIN

  1. 1

    Open the person

    Go to Staff → Staff and click them in the list.

  2. 2

    Click Set PIN or Change PIN

    Type four digits, or click Suggest one for a PIN nobody else is using.

  3. 3

    Confirm

    The new PIN works on the till straight away. The old one stops.

You can also set the PIN while adding someone. See Staff, in one list.

A PIN is exactly four digits and no two people can share one. A longer PIN set before this screen keeps working until you change it.

Anyone who can edit staff, such as a Manager, can set a PIN for a person who has no account. For a person who has an account, only the owner and admins can.

If a PIN has been forgotten, the owner or an admin can look it up with Show on the person's profile. See A person's profile.

When someone cannot log in to the portal

Nobody at Tillable, and nobody at your venue, can tell them their password, because nobody else knows it. Instead:

  • They never finished signing up. Their invitation link expires after an hour. The owner or an admin opens the person from Staff → Staff and presses Resend invite on the Account card (or Copy invite link to text it to them). When they open it, they choose their own password.
  • They have forgotten their password. On the sign-in page they press Forgot your password? and follow the email to choose a new one.
  • It is your own password you want to change. Go to Account & settings and press Change on the Security card.

Note

A till PIN does not let someone sign in to this website, and an account does not let them use the till. A person who does both has both, on the same profile.

If your menu still shows Staff members and People

The one Staff list is being switched on account by account. Until yours is switched:

  • Till PINs are called passcodes and take two steps. Go to Store settings → Passcodes, add one with a 4 to 8 digit PIN and the Type set to Staff. Then open the person under Staff → Staff members, pick it in the Passcode section and press Save at the top of the page. To change a PIN, give them a different Staff passcode the same way.
  • A forgotten PIN is looked up on the Passcodes page. See Reveal a passcode.
  • Resend invite and Copy invite link are in the ⋯ menu on the person's row under Account & settings → People.

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