Offers and meal deals

An offer is a deal you run on the till. There are six kinds:

• a set menu / bundle — a meal deal built from choices ("choose your burger", "choose your side"), all at one base price, where premium picks can add an upcharge;
• a single item offer — buy a few of the same product for less, like 3 pints for £12, which the till can price automatically as staff ring the items through;
• a multi item offer — a deal across different products bought together, like a burger and a pint for £14;
• a deal across a category — a percentage off any products from a category, like "any two pizzas, the cheaper one half price", which the till and online ordering apply by themselves;
• Buy this, get that — a reward the guest earns by spending an amount or buying from a category, like "spend £10, get the fries free" or "buy a draught, get a shot free", which staff ring up when the guest qualifies;
• a set price — one price for everything in a category, like "£3 on any drink", which staff ring up too.

When you start a new offer you pick which kind it is, and we only ask for what that kind of deal needs. The till works out VAT on each item automatically.

Open Offers

From the sidebar, open Items → Offers. Use New offer to start one.

Build a set menu

The form asks for these in order, top to bottom.

1. 1

   Click New offer, then Set menu / bundle

   Pick the kind of deal you're building. The set-menu form opens.

2. 2

   Name it and add a description

   Give the deal a name customers and staff will recognise, like "Lunch Deal".

3. 3

   Set the base price

   This is the deal's starting price. Premium choices add their upcharge on top at the till.

4. 4

   Choose the menus it sells on

   Under Show on menus, click each menu the offer should sell on — a menu turns black when it's on. You can set a different price for the offer on a particular menu, or leave that blank to use the base price. If you leave every menu off the offer still saves, but it won't appear anywhere — the editor shows a reminder, and the offers list marks it Not on any menu.

5. 5

   Add sections and items

   A section lets the operator pick one item when they ring up the deal — "Choose your burger". Add a section, give it a label, then add the items the customer can choose between — items can come from any menu, category, or subcategory, they don't need to be related.

6. 6

   Set upcharges (optional)

   On any item in a section you can add an upcharge — for example a premium burger that costs a little more. Leave it at zero for items included at no extra cost.

7. 7

   Say when guests can get it

   The last step on the form. Leave it on Always available, or pick During an availability window to time-box the offer — there's more under Set when the offer runs below.

8. 8

   Save

   The offer is ready to sell on the menus you chose.

How sections work

Every part of an offer is a section. A section isn't tied to any one menu or category — you can mix a burger from one menu with a pasta dish from another in the same section, as long as they're both a "main". The operator picks one item per section when they ring up the deal. If you only want one fixed item in a section, add just that one item — the operator then has nothing to choose, and it is included automatically.

Sizes matter here too. If an item in a section is sold in sizes, pick which size the offer uses — a "pint of Pronee" course is the pint, not the half, and the till pours exactly what you chose. The picker starts on the product's default size, so you only touch it when the offer uses a different one. You can't save a set menu that leaves a sized item's size unsaid.

Build a single item offer (multibuys)

For a deal on one product — "2 Jägermeisters for £6.50", "3 pints for £12" — choose Single item offer when you click New offer. You pick the product, say how many the guest has to buy and what they pay, and that's the deal.

Guests must buy that many of the same size for the offer to count.

Products that come in sizes

If the product is sold in sizes, the builder shows a size panel listing each size with its normal price. Tick the sizes the offer applies to and give each one its own "buy N for £X" — so 3 pints for £12.00 and 3 halves for £7.00 is one offer, not two.

• Untick a size and it stays at its normal price. The offer will never trigger for it, and the summary panel says which sizes are left out.
• Each size is counted on its own. Two pints and a half is not three pints — the guest needs three of the same size.
• A size the product isn't sold in never appears, because there is no price for it to beat.

Build a multi item offer (combos)

For a deal across different products — "a burger and a pint for £14", "steak and a glass of Malbec for £22" — choose Multi item offer when you click New offer.

List what has to be in the basket, one row at a time, each with its own quantity. The rows are joined by and: the deal is for a burger and a pint, so a basket with only one of them isn't the offer. Then set what the lot costs. The builder shows what those items come to separately, so you can see what the guest saves.

A row can offer a choice

A row doesn't have to be one product. Use Or another product instead on a row to add alternatives, and the guest picks one of them — so "any burger, plus fries, plus any pint for £14" is three rows, two of which offer a choice.

Inside a row the products are joined by or; between rows it's still and. A row with a choice asks you to name it ("burgers", "pints"), because that name is what staff see above the list when they ring the deal up, and it's what the read-back says — "any of 4 burgers + Fries for £14.00".

Each alternative keeps its own size, so a choice between a pint of one lager and a pint of another is fine even when the two are sold in different sizes.

Because a choice row has no single price, the saving is worked out against the cheapest thing that would satisfy it — never more than the guest might actually be saving.

Any 5 of these, mix and match

A row's quantity normally means "this many of whichever one the guest picks" — set a row of bottled beers to 5 and the guest gets five of the same bottle. Tick mix & match on the row and it means five separate picks from the same list instead, so a guest can take five different bottles and pay one price. That's the "£8 beer bucket": one row, five picks, £8.00.

The tick only appears once a row offers more than one product and asks for more than one of them — "5 of one product" and "any 5 of one product" are the same deal, so there's nothing to choose.

Staff ring it from the offers button and pick each bottle in turn, one list per pick. Anything rung outside the offer is untouched, and a second bucket means ringing the offer a second time.

A mix & match row is a deal across products on its own, so unlike an ordinary combo it doesn't need a second row.

Use a whole category instead of picking products

On a row, use a whole category instead swaps the product list for a category. The row then offers everything filed under that category, and the count beside the picker tells you how many products that is right now. Pick the products yourself again at any time with pick the products instead, which keeps whatever the category held at that moment as your starting list.

The offer takes a copy of the category each time you save it. Add a bottle to the category next week and the offer carries on selling the bottles it had until someone opens it and saves it again. If you've added products and want them in the deal, open the offer and press Save — nothing else is needed.

A category whose products are sold in sizes can't be used this way. There's no room on a category row to say which size counts, and a deal has to know, so the save is refused and names the products in question. Pick those products yourself on the row instead, where each one carries its own size.

One category per row. If you want a pool that spans two categories, pick a parent category that contains both.

Products that come in sizes

If a product in the combo is sold in sizes, pick which size counts. The builder starts on the product's usual size, so "a pint of Pronee" needs no extra step — change it only when the deal is for the half.

Only the size you pick triggers the deal. If the offer is a burger and a pint, a burger and a half pint is not the offer, and the summary panel spells out which sizes are left out. You can't save a combo that leaves a sized product's size unsaid.

How staff apply it

By default, combos are applied by staff: the offer sits on the till's offers button, and one tap adds the whole deal to the round.

Price a combo automatically

Some venues have a How does it apply on the till? step in the combo builder, with a Price it automatically box. If yours doesn't, combos at your venue are applied by staff from the offers button. Automatic combos are turned on per venue once every till there is on an app version that can price them, so ask your account manager if you'd like them.

Tick Price it automatically and the till charges the deal price on its own as soon as everything in the deal is in the round, with no extra taps. Untick it and staff apply the combo themselves from the offers button.

Once it's ticked, two choices appear:

• Which items go in the deal. When more items qualify than the deal needs (three mains in the round for a "2 mains for £20"), Best for venue puts the cheapest ones in the deal, and Best for guest puts the dearest ones in. Best for venue is where it starts. The till picks the same items whatever order staff ring them in.
• Paid extras. Charged on top (where it starts) charges the deal price plus any paid extras on the items, like added cheese. Item stays out of the deal charges an item with a paid extra at its normal price and leaves it out of the deal.

Items with modifiers still count. Their modifiers go to the kitchen, come off stock and print on the receipt as usual, and free extras and notes never stop an item counting.

A few rules keep this predictable:

• Two automatic combos can't share a product. If another automatic combo already uses one of the products (at the same size), the save is refused and tells you which product. Switch that one off first, or keep this combo applied by staff. Combos staff apply by hand can share products freely.
• If the same product is in two rows, those rows have to match exactly (same product, size and quantity). If they don't, the combo is saved but can't price itself, and the builder tells you so straight after saving.
• Voiding part of a sent combo. If staff void one item of an automatic combo after the round has gone through, the rest of that combo goes back to its normal prices. Items already paid for are left alone.

The offers list shows Auto-apply on an automatic combo. If it shows Auto-apply inactive, automatic combos aren't switched on for your venue right now, and staff apply that combo from the offers button until they are. Your settings are kept, so nothing needs re-entering when they're switched back on, unless you change the combo so it can't price itself. If an edit does that, the builder tells you straight after saving and the combo is applied by staff from then on.

Build a deal across a category

For a percentage off across a whole category — "10% off all desserts", "buy one pizza, get the second half price", "three pizzas for the price of two" — choose Deal across a category when you click New offer. There's no price to set: the deal is a rule, and the till or online ordering works out the money on each basket.

1. 1

   Tick the categories that count

   Every product filed under a ticked category counts towards the deal, and a ticked category includes its subcategories. Each row shows how many products are in it; a category with none is flagged, because the deal can never fire on it. Tick more than one category to let them mix — a pizza and a calzone can make a pair.

   Every product in a ticked category is in the deal. To leave one out — a premium line you don't want discounted — open the category under the tick list and switch that product off. The row tells you how many are switched off, and the read-back names them. Anything you file into these categories later joins the deal automatically, so you only ever have to name the exceptions.

2. 2

   Pick the deal, and set the percentage

   Two shapes:

   • A straight discount takes a percentage off every item in the categories you ticked. "Take 10% off every qualifying item" is 10% off the whole category.
   • Buy more, save more discounts the cheapest item in each group. "For every 2 qualifying items, take 50% off the cheapest" is buy one, get the second half price; a group of 3 at 100% is three for the price of two.

   Either way the discount is worked out per item and rounded down to the penny — half of £13.95 is £6.97 off, and 10% of £13.95 is £1.39 off.

3. 3

   Choose where it runs

   Switch on On the till, Online ordering, or both. A category deal applies itself as items land in the basket — there's nothing for staff to tap, and removing an item re-prices the rest. Switched off everywhere, the deal saves but doesn't run anywhere.

4. 4

   Set when it runs, and read it back

   The availability step works as for every offer. Then the Read it back step states the whole deal in plain English, including any products you switched off — check it says what you meant before you save. A 100% deal says FREE in red and asks you to tick a confirmation first: Save stays off until you do, so a free deal can't be saved by accident when you meant half price. On a straight discount that confirmation spells out that every item would be free, not just the cheapest one.

5. 5

   Place it on menus and save

   Click the menus the deal should run on under Show on menus (there's no per-menu price for this kind of offer). Name it, and save.

How the discount is worked out

On a straight discount, every qualifying item in the basket is discounted: 10% off three pizzas at £12.95 takes £1.29 off each of them, £3.87 in total. Each item is rounded down on its own, so you'll sometimes see a penny less than a percentage of the whole basket.

On buy more, save more with a group of 2 at 50%: two pizzas and the cheaper one is half price; three pizzas and still only the cheapest is half price (two are full price); four pizzas and the two cheapest are half price. Extras count — a pizza with £4 of toppings can become the dearer one, and then the other pizza is the one discounted.

A product you've switched off isn't part of the deal at all. It isn't discounted, and it doesn't count towards a group either — so on four pizzas where one is switched off, three remain and only one of them is half price.

The offers list shows the deal as, for example, 50% off rather than a price, and the row reads back the rule, anything switched off, and where it runs.

Build a "Buy this, get that" offer

For a reward the guest earns — "spend £10 and the fries are free", "buy a draught, get a shot free", "free dessert with any main" — choose Buy this, get that when you click New offer. It's a rule, not a price: staff ring it up from the till's offers button once the bill qualifies, and the till works out the money.

1. 1

   Say how the guest qualifies

   Either spend an amount — enter what the bill has to reach, like £10 — or buy from categories or products — tick whole categories, or tick individual products under …or specific products, and say how many items. "One from Draught" and "one Moretti" are both allowed.

2. 2

   Say what they get

   Tick the categories the reward comes from — or, under …or specific products, tick the products themselves. Then set how many items and the percentage off. 100% means free, and the read-back says FREE so you can't mistake it for half price.

3. 3

   Choose where staff can ring it up

   Switch on On the till. (Online ordering can be switched on too, but online ordering doesn't apply this kind of offer yet — for now it runs on the till.) Switched off everywhere, the offer saves but can't be rung up anywhere.

4. 4

   Set when it runs, read it back, place it and save

   The availability step and Show on menus work as for every offer. The Read it back step states exactly what staff will be able to ring up — check it says what you meant.

One product, not the whole category

If the reward is "a free portion of fries", tick Fries under …or specific products and leave the categories alone. Only that product is free — the other things filed under Sides stay full price, and a new side you add next week doesn't quietly join the offer.

Ticking a category and a product means either counts, not both at once: "any side, or the chips off the Mains menu" is one offer. You have to tick at least one thing — a category, a product, or both — or there's nothing for the offer to give away, and Save stays off until you do.

The same goes for the qualifying half: "buy a Moretti" is a product, "buy any draught" is a category, and you can ask for either.

How the reward is worked out

• The cheapest qualifying item is the one rewarded. Regular fries at £3 and large fries at £4.50 on the same round: the regular fries go free.
• The reward doesn't count towards the spend. A £7.50 burger and £3 fries read £10.50 on the till, but the fries can't help pay for themselves — the qualifying spend is £7.50, so a "spend £10" offer doesn't fire.
• One reward per bill. Spend £30 and it's still one free fries.
• Nothing happens until staff tap it. The offer sits on the till's offers button and never applies by itself, so a voucher deal only goes on when the guest shows the voucher. If the round doesn't qualify yet, the till says so and adds nothing.

Build a set price across a category

For one price on everything in a category — "£3 on any drink" — choose Set price when you click New offer. Tick the categories, enter the price, choose where staff can ring it up, and place it on menus.

• It only ever brings a price down. A £4.50 cocktail becomes £3; a £2.50 soft drink stays £2.50 — the offer never makes anything dearer.
• Every qualifying item gets it, however many are on the round.
• Staff ring it up from the till's offers button, like a Buy this, get that offer. Online ordering doesn't apply it yet.

Price a single item offer automatically

A single item offer can be applied by the till itself: staff just tap the item's normal button and the till groups every N taps into the deal, repricing live in both directions (removing one unit un-groups it again). No hunting through the Offers tab.

Tick Price it automatically in the builder. The maths line under it shows what the deal saves against ringing the items separately (an offer that costs more than the singles is allowed, but it's flagged so you can check the price). Leave it unticked and staff apply the offer themselves from the offers button, so a round only becomes a deal when they choose it.

A few rules keep this predictable:

• A single item offer qualifies at quantity 2 or more. Set menus can't price themselves automatically, so staff apply those from the Offers tab. Combos have their own automatic setting where your venue has it (see Price a combo automatically above). (A deal across a category is different again: it always applies itself, on whichever of the till and online ordering you switched on, and never shows Auto-apply inactive.)
• A single item offer's item can't have modifier groups.
• Sized products work too. The till counts each size separately, so a "3 pints for £12" offer prices three pints and leaves halves alone.
• One automatic offer per product and size. If the product already has another auto-apply offer covering one of the same sizes, the editor asks you to switch that one off first. Two automatic offers on the same product at different sizes are fine — say pints on one, halves on the other.
• Offers staff add by hand from the Offers tab are never re-arranged.

If a flagged offer later stops qualifying — say the item gains a modifier group — the offers list shows Auto-apply inactive on its row so you can see at a glance why the till stopped grouping it.

When an automatic offer would cost more

An offer is priced once, but the same drink can cost less on some of your menus — a student menu, say, that sells a pint for £2.90 when your "2 pints for £7" was priced for £5.20 pints. Rung on that menu, the deal would charge the customer more than buying the pints separately.

At the top of Items → Offers, Skip an automatic offer if it costs more decides what the till does then:

• On (the setting starts on): the till leaves the offer out and charges the normal prices on the menu being used. Two student pints are £5.80, not £7. If a round already had the offer and it would now cost more, the till takes it off again.
• Off: the till applies the offer whenever the items are in the round, even when it costs more than buying them separately.

The setting covers every automatic offer at your venue, and changes reach your tills within about a minute. It only shows if you use the till. Offers staff add by hand from the Offers tab are never affected.

Products you can't put in an offer

A product with Price is set at the till switched on has no price — staff type the amount on every sale — so it can't be part of any offer, and none of the pickers on this page list it. Two things follow:

• If you try to switch Price is set at the till on for a product that is already in an offer, the product page tells you which offer, and asks you to take it out first.
• An offer across a whole category simply skips these products on the till: the amount staff typed is never changed by a deal.

See Product price and VAT.

Pricing

The price the customer pays is the offer's base price plus the upcharges of any premium items they chose. VAT is calculated per item at the till, so an offer that mixes a zero-rated and a standard-rated item is handled correctly without you doing anything. A deal across a category has no base price — the guest pays the normal prices less the percentage off the cheapest item in each group.

Set when the offer runs

Every offer has a When can guests get it? step, and it's the last one on the form — under the sections, not above them. It's two buttons: leave it on Always available and the offer runs whenever the till is open, or choose During an availability window to time-box it — happy hour, a lunch deal, a late-night multibuy — and the offer disappears from the till by itself outside that window, exactly the way availability profiles work on products.

Pick one of your existing profiles, or tap New profile to build one without leaving the offer. A profile you create here is a real, shared profile: it's saved to Store settings → Availability profiles too, so you can reuse it on products, and editing the window there updates every offer and product using it.

A window that ends earlier than it starts runs past midnight — 22:00–02:00 is a valid late-night window and shows as (next day).

A profile can also be limited to certain days of the week — untick Saturday and Sunday in the wizard for a Monday-to-Friday lunch deal. The offer then shows as "Mon–Fri 11:00–17:00" on the list, and drops off the till at the weekend as well as outside the hours.

The Offers list shows each offer's window at a glance, so you can see which offers are time-boxed without opening them. Offers with no profile read Always available.

Give the offer a first and last day

Under the two buttons there are two more boxes: First day (optional) and Last day (optional). They're for a deal that runs for a stretch of the calendar rather than a stretch of the day — Freshers offers that finish at the end of November, a Christmas menu, a bank holiday multibuy.

Both days are included. An offer with a last day of 30 November is still selling all day on the 30th, and stops on the 1st.

You can use the dates on their own. An offer can have a last day and no availability window at all — "valid until 30 November, whenever we're open" is a normal thing to set up, and you don't need to invent an all-day window to say it.

The two dates are independent. Set just a first day for something that starts later, just a last day for something that finishes, or both for a run with two ends. Leave them empty and the offer keeps running until you say otherwise.

What happens on the day

An offer with a first day in the future goes live on its first day, from opening — it isn't on the tills before then, and it doesn't appear the moment you save it. After its last day it comes off the tills on its own, so nobody has to remember to pull it on the night.

An offer that's finished stays put

When an offer's last day has passed, it stays in your Offers list with a red Ended flag, and it still opens for editing. That's deliberate: to run the same deal again next year you change the dates, rather than rebuilding it.

The list shows where each offer stands at a glance — Until 30 Nov for one that's running to a date, Starts 14 Sep for one that hasn't begun, Ended 30 Nov in red for one that's finished.

This is separate from Archive. Archiving still works exactly as it did, and it's the right tool for an offer you're finished with for good; dates are for one that runs again.

How it reports

An offer sells and reports as the deal, not as a loose pile of separate items. This keeps your deal counts accurate in reporting even though the offer is made up of several components.

Sort the order on the till

The till shows offers in a leading Offers tab. To set the order they appear in on a particular menu, open the menu in Items → Menus → Edit, switch to ⋯ → Classic editor, scroll to the Offers card at the bottom, and drag the rows into the order you want. (The Offers card is the classic editor's alone — clicking a menu now opens the newer menu builder, which does not carry it. See Build a menu.) The new order saves as soon as you drop a row — you don't need to click the editor's Save button in the top bar, and that button stays greyed out because reordering offers isn't a change to the menu itself. The change reaches the till on the next menu sync. Editing an offer's items or price never changes this order — it's set only from the classic editor.

Why isn't my offer showing on the till?

An offer only reaches your tills and terminals when it's placed on at least one menu. If an offer is missing on a device, open Items → Offers and check its Menus column: Not on any menu means it isn't placed anywhere — open it and click a menu under Show on menus. Also check it isn't archived, and that every section has at least one item to offer. If an auto-apply offer has stopped grouping taps, look for Auto-apply inactive on its row — the offer's shape or its item changed (see the auto-apply rules above).

If the offer is there some of the time but not now, check its availability window on the list: an offer set to a profile only appears inside that window, and an auto-apply offer stops pricing taps outside it too.

A deal across a category never has a button on the till — it applies by itself. If it isn't discounting, open it and check that the engine you expect (On the till or Online ordering) is switched on, that the categories it names still have products in them, and that it's placed on the menu in use.

A Buy this, get that offer or a set price only works when staff tap it on the offers button — it never applies by itself. If staff can't find it, open the offer and check On the till is switched on, that it's placed on the menu in use, and that it's inside its availability window. If the till says the round doesn't qualify, check the bill really reaches the spend (the rewarded item doesn't count towards it) or has the items the offer asks for.

Archiving

Archive an offer to stop it appearing on the till and menus; Restore it later. An archived offer shows a banner reminding you it is hidden until restored.

What's next

• Build a menu to place your offer where it sells.
• Organise with categories — slots draw their items from your categories.