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Create a product

Add a single item to your catalogue — name, base price, VAT rate, and save.

A product is anything you sell — a flat white, a haircut, a bottle of wine. Every product you create lives in one catalogue. This article covers just the core steps: open Products, add a new one, save. Prices, VAT, photos, where it sells and stock tracking each have their own short article — linked at the end.

Open the Products page

From the sidebar, open Items → Products. You see every product you own, in one list, no matter which menus they sit on. The list has columns for the item name, its VAT rate, its tile label, its SKU, the category it currently sits in (products can sit in more than one across menus — the column shows the first with a "+N" for the rest), how many menus it appears on, how many modifier groups it uses, and its price. You can sort by any column, and the search box matches on name, tile label and SKU. Click any row to edit it, or New product in the top right to start a fresh one.

Filter the list

Next to the search box is a Filters button. It opens a panel where you can narrow the list by the things that matter when your catalogue gets big:

  • Type — drinks (wet), food (dry), or not set yet.
  • Price — drag the slider to a minimum and maximum.
  • VAT — pick one or more rates, or "No VAT".
  • Category — pick one or more categories; a product matches if it sits in any of them.
  • Modifier groups and On menus — filter by how many each product has.
  • Age check (18+), Favourites, and Status (active or archived).

Each filter you set shows as a chip under the button, with a count on the button itself; remove a chip to drop that filter, or Clear all to reset. The panel only shows the filters that apply to your catalogue — for example the VAT filter is hidden if every product is on the same rate.

Add a product

  1. 1

    Click New product

    The button is in the top-right of the Products page. It opens a blank editor.

  2. 2

    Give it a name and base price

    Name is what staff and customers see. Base price (£) is the default selling price the customer pays. Both fields are required — unless the amount changes every time, in which case switch on Price is set at the till and leave the price out. For the detail on gross vs net and per-menu overrides, see Product price and VAT.

  3. 3

    Pick a VAT rate

    Choose the rate that applies to this product. Leave it as No VAT for zero-rated items. If your account has a default rate, it's applied to new products automatically. See Product price and VAT.

  4. 4

    Save

    The Save button sits at the top of the page, in the header bar. It stays greyed out until you change something, and shows "Unsaved changes" beside it while you have pending edits. Saving stores the product and keeps you on its page, where you can add modifier groups (the section shows only the groups on this product; Add existing modifier group searches the rest), add a photo, or fine-tune anything else — one click saves everything on the page, including recipe changes.

Tip

You don't have to place the product on a menu straight away. Save it first, then build your menus once your catalogue is in — see Build a menu.

Drink or food, and course

Under Product type, Drink or food has three answers: Drink, Food and Not set. Reports use it to split drinks from food, so a product left on Not set shows as "not set" there rather than being counted as food. Your till's printed wet and dry totals follow the same choice.

Course is this product's own course: Starter, Main, Dessert, or whatever you named your courses. The kitchen holds this dish until its course is fired, so only set it if you want that. If you only want reports to split starters from mains, set a Course for reports on the category instead (see Organise with categories), which never changes the kitchen.

Adding several products in a row

Building a catalogue from scratch means typing in a lot of products, so the editor doesn't send you back to the list between them.

  • Save & add another, next to Save in the header, saves this product and opens a fresh blank one with the cursor already in Name. Keep going until the catalogue is in.
  • If you saved normally and you're looking at the product you just made, New product in the header starts the next one.
  • ⌘ + Enter (Windows: Ctrl + Enter) saves from anywhere in the form.

Everything you skipped on the way through — photos, modifier groups, stock — can be added later by opening the product from the list.

Where a new product sells

A new product is available on every channel — till, click-and-collect, QR ordering and your online shop. You don't have to configure anything to start selling it; the Availability section on the editor is there to take it off a channel, not to switch it on. See Where a product sells.

Charging a different price in your online shop

Your online shop uses the product's base price unless you give it one of its own. When Show in shop is on, an Online shop section appears with an Online shop price (£) box.

  • Leave it blank and the shop charges the base price. Blank is not "free" — it means "use the base price".
  • Type a price and the shop charges that instead. Nothing else changes: the till, QR ordering and click-and-collect all keep using the base price.
  • Type 0 if you genuinely want the item free in the shop. That is the only way to make it free — clearing the box goes back to using the base price.

Includes or excludes VAT

If the product has a VAT rate, you can say which kind of number you just typed. Pick Excludes VAT and we add the VAT for you — the line underneath always shows what the customer will actually pay, so you can check it before saving.

Your shop always shows customers the price with VAT included. The choice here is only about how you prefer to type it in.

Products with sizes

A product with sizes uses its size prices in the shop, so the shop price box is switched off for it. A single price could not say what the other sizes cost.

How the till asks for this product's modifiers

Note

This section is in beta and only appears once we have switched Modifier flows on for your venue. Ask us if you would like to try it.

With Modifier flows on, the Modifier groups section of a product has an On the till part under the groups. It shows how the till will ask for this product's modifiers, and where that comes from — normally the product's category (see Organise with categories).

  • Flow — for example "Stepper tabs, from Spirits". Change on Spirits takes you to the category, which changes it for every product there. Override flow lets you pick a different flow for this product only. A banner then says the product overrides its category, and Use Spirits' flow puts it back.
  • Order — the groups in the order the till asks for them, numbered. Override order starts from the order you can see and lets you move groups up and down for this product only. Other products in the category keep the category's order. Use Spirits' order puts it back.
  • In the corner — a corner-key group (like Ice) sits in the till's bottom-left corner and is never part of the flow or the order.

Coloured groups show their colour on the chips, and a corner-key group has a small corner mark. Overrides appears next to the section title while this product has its own flow or order. Changes save with the page's Save button, like everything else on the product.

A product can be in a different category on each menu. When it is, the section shows one line per menu (for example "Main bar: Spirits · Late night: Late drinks"), and each menu follows its own category unless you override it here.

Archiving and deleting

On an existing product you can Archive it to hide it from menus without losing it, then Restore it later. Delete removes it for good. You can also select several rows in the list and archive, restore or delete them together.

What's next