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Modifiers and options

Build a reusable option group — like Size or Milk — and attach it to your products.

A modifier group is a set of choices you offer on a product — Size (Small, Medium, Large), Milk (Whole, Oat, Skimmed), or a paid extra like "Add fries". You build a group once and attach it to as many products as you like. Edit the group and the change applies to every product using it.

Open Modifiers

From the sidebar, open Items → Modifiers. The list shows each group, how many options it has, and how many products are using it. A "Multi" badge marks groups that let a customer pick more than one option.

Create a modifier group

  1. 1

    Click New group

    A small form opens.

  2. 2

    Name the group

    Use a clear name like "Size", "Milk", "Extras" or "Onions".

  3. 3

    Decide if multiple choices are allowed

    The Allow multiple selections toggle. Leave it off so one option is picked (e.g. one size). Turn it on so several options can be picked at once (e.g. several toppings).

  4. 4

    Add options on the next screen

    Once the group exists, open it to add its options — the individual choices like Small, Medium and Large. Each option has an Extra (£) field (its upcharge) and a VAT field (defaulting to Inherit from item).

Type a list of options quickly

You don't need the mouse for this bit. Type an option's name and press Enter: the next option opens with the cursor already in it, so a group of five is five names and five taps of Enter. It works from the Extra (£) field too, and from the group's own Name field to start the first option.

Press ⌘ + Enter (Windows: Ctrl + Enter) to save without reaching for the Save button.

Tip

The empty row left at the bottom after your last Enter is harmless — it's dropped when you save. You only see "Every option needs a name" if a row has a price, a VAT rate or the Default tick but no name, which is a half-filled row rather than a spare one.

Single choice versus multiple choice

  • Allow multiple selections off — exactly one option from the group applies. Use this for size, milk type and yes/no preferences.
  • Allow multiple selections on — several options can be chosen together. Use this for stackable extras like extra shots or a pile of toppings.

A single optional add-on (like "Add fries") sits fine in a group with Allow multiple off alongside a "No side" option. Turn it on only when the extras genuinely stack.

Show a group on the till instead of a pop-up

By default, a product with a modifier group opens a pop-up on the till so staff can pick. For a group with only one or two options that can be slower than it needs to be — an Iced / Hot choice does not really need a window.

Turn on Show on the till instead of a pop-up and the group's options become buttons in the till's left-hand column, sitting just above the size buttons. If that product has no size buttons, they simply take their place.

They work exactly like the size buttons:

  1. 1

    Tap the option

    Tap Iced. The button darkens to show it is selected.

  2. 2

    Tap the product

    Tap the coffee. An iced coffee goes straight into the basket — no pop-up.

  3. 3

    The button resets

    Iced un-selects itself, ready for the next drink. For two iced coffees, tap Iced twice.

Sizes and options stack: tap Half, then Shandy, then the beer, and you get a half shandy on one tap of the product.

Tapping the product on its own gives the plain product. No option is added unless staff tap it first, or you have ticked Default on it, in which case the Default option goes on every time. The till used to add the first option when none was marked Default, which is how a pub's plain pints were all being rung as shandies. That no longer happens once the till has the latest update.

Options that change how much stock you use

If you track stock with recipes, each option has a Main item used box next to its price. It says how much of the product itself one of that option takes out of stock (the line under it says it in words, like "= half the item") — and it only ever affects your stock count, never what the customer pays.

Leave it at 1 for almost everything. A shot of syrup or a bag of crisps doesn't change how much coffee or beer goes in the glass.

Set it to 0.5 for something like a shandy. The drink only pours half a pint of the beer, so half a pint is what should come off your cellar count. Then give the Shandy option its own recipe — a measure of lemonade — and both halves of the glass are accounted for.

Tip

Tick follows the size of the drink on that lemonade line. A half shandy should take half the lemonade as well as half the beer. Leave it un-ticked for a fixed extra like fries or a shot of tonic, where one is one however big the serve is.

A few things worth knowing:

  • Main item used never changes the price. If a shandy costs the same as a pint, leave the price alone — this box is only about what leaves the cellar.
  • Sizes multiply with it. A Half shandy uses half of a half: a quarter of a pint of beer.
  • Deleting an option loses its setting. If you want to rename an option, edit the name in place rather than deleting it and adding a new one — a new option starts back at 1.

Tip

If staff tap a product that isn't sold that way — a cake, with Iced selected — the till adds nothing and says so, naming what the product can be rung as and telling them the button has been un-selected. It never quietly drops the choice, because a drink made wrong is worse than a moment's pause.

When you can't turn it on

Two limits, both about keeping the left-hand column readable:

  • One or two options only. Three or more stays a pop-up — the toggle greys out and tells you the count. If you add a third option to a group that was already showing on the till, it goes back to being a pop-up on save.
  • One group per product. If two of a product's groups both ask to show on the till, saving the second is refused, naming the one already there. Turn that one off first.

Groups that stay as pop-ups behave exactly as they always have.

Colour, Staff must pick and how it shows on the till

Note

These settings are in beta and only appear once we have switched Modifier flows on for your venue. Ask us if you would like to try it.

With Modifier flows on, the category decides how the till asks for modifiers (a pop-up, tabs, a button grid, a tray and so on — see Organise with categories). The modifier group page gains four things:

  • Colour. Pick one of eight colours, or No colour. The till uses it for this group's buttons in the new flows, so staff can tell Mixer from Garnish at a glance. Today's pop-up and the corner keys stay black and white.
  • Corner key. The Show on the till instead of a pop-up switch is called Corner key once Modifier flows is on. It works exactly as described above: the options sit in the till's bottom-left corner, and a corner key is never part of a flow.
  • Staff must pick. Turn it on and the till won't add the item until an option from this group is chosen. The Add button says what is missing, for example "Pick garnish". A group that only allows one choice already has an option picked (its Default, or the first one), so this matters most for groups that allow several choices. When staff tap a line already in the basket, the till only insists on it (or on an At least) if they change that line's choices — a line rung up without one can still have its quantity, note or course changed (see Ringing up items with options).
  • At least and At most. On a group that allows several choices (and isn't a corner key), two boxes set how many options staff must pick: for example At least 1 and At most 3 for a garnish. Leave a box blank for no limit. The line under the boxes says what the till will ask, for example "Staff must pick between 1 and 3." At most options, the till greys out the rest; under At least, the Add button says how many more are needed. With Staff must pick on and At least blank, the till asks for at least 1. At least can't be more than At most, or more than the number of options in the group: the item could never be added. Turning Allow multiple selections off, or turning Corner key on, clears both.

Tip

A corner key can't stop a sale — staff tap the product and it rings. So a must-pick corner key needs a Default option: when nobody taps the key, the till rings the Default. Save one without a Default and you'll see "A must-pick corner key needs a default option: it rings when nobody taps the key." Tick Default on the option it should ring with, then save.

How it shows on the till is a read-only list of every category whose products use this group, the flow that category opens in, and how many products use it there. A subcategory with no flow of its own shows its parent's. To change a flow, click Change on category: flows are set on the category, never on the modifier group, so every product in a category asks the same way.

Staff must pick, At least and At most are only enforced on the till. The card machine, table ordering and online ordering carry on as before.

Count an option as a product in your sales

Some options are really a drink or item in their own right — a mixer added to a spirit, for example. Each option has a Counts as product box. Pick the product it stands for (say Dash Pepsi) and every time that option is sold, your sales reports also show one of that product sold.

  • The price moves with it. A vodka with a £1.70 Dash Pepsi reports as the vodka without the £1.70, and one Dash Pepsi at £1.70. Your day's total never changes — nothing is counted twice.
  • Past days update too. Reports work it out from your sales and the current setting, so linking an option shows its history straight away.
  • Stock is not affected. What the option takes out of stock is still set in its own recipe, under Add-ons that consume stock.
  • It follows the product on the till and online. If the product has an availability count, the option uses it up and shows Sold out when it runs out. If the product has opening hours, or is switched off for a channel, the option disappears at the same times and places. See Availability.
  • Choose None to stop counting it.

Attach a group to a product

You attach modifier groups from the product, not from here. Open a product under Items → Products, find the Modifier groups section, and use Add existing modifier group to pick the groups it should offer. The section lists only the groups already on that product; type in the picker's search box to find a group by name, and click the × on a group to take it off. Because groups are shared, the same Size group can sit on every drink at once. See Create a product.

Modifiers are attached to the product, so they follow it onto every menu and every channel automatically — there's no per-menu modifier setup. See Build a menu.

Charge a different price for an option on one menu

An option can cost something different on a particular menu — for example Tonic at £1.00 on your Drinks menu and £0.50 on a cheaper "Skint Wednesday" copy of it. You don't need a second copy of the group for this.

  1. Open the group under Items → Modifiers.
  2. Under the option, click Different price on some menus. One box appears for each menu the group shows on.
  3. Type that menu's price. Leave a box empty to charge the option's normal Extra (£) there — the empty box shows that price in grey. £0 is a real price: the option is free on that menu.
  4. Click Save.

The till, card machines, QR ordering and click & collect all charge the menu's price for anything added from that menu. An option that already has a menu price shows Different price on 1 menu (or more), so you can see it at a glance.

If the group is set to Only show on some menus, you can only price it on those menus. Duplicating a menu copies its option prices too.

Archive or delete a group

Archive a group to stop offering it while keeping it for later; Restore it when you need it again. Delete removes it. If a group is attached to products, deleting it removes the group from those products — but your past order history is unaffected.

Heads up

Deleting a group that products are using will detach it from all of them. If you only want a short break from offering it, archive it instead.

Common questions

What's next