Account & locations
Your company details, branding and multi-site locations.
Company and account setup
Company details
Set your trading name, legal entity, VAT details and timezone — the details that print on every receipt.
Account setup — common questions
Quick answers to the questions merchants hit while setting up their account — modes, bank info, locations vs modes, branding sets, logo sizes and email signatures.
Giving someone else a login
Give your manager, accountant or chef their own back-office login to this website, and choose what each of them can see.
Branding and logos
Branding
Set your logo, colours, cover image and booking-email signature so your receipts and customer pages look like you.
Upload a logo or cover image
How to upload your logo or cover image in the branding editor — accepted formats, size limits and how to replace or remove.
Make your logo print on receipts
What to do if your logo shows online but not on printed receipts — the "Make it print" step.
Branding upload troubleshooting
What to do when a branding image won't upload — file size, format, and long spinners.
Put your logo on wallet cards
Where your logo goes on the Apple Wallet loyalty card, how the band behind the points gets its colour, and the "Add it to the card" step.
Locations
Locations
Add and manage the sites you trade from — the container for devices, floor plans, opening hours and reports.
The location detail form
What each section of the location detail form holds — basic info, address, contact, default mode, bank info and branding.
Delete a location
When and how to delete a non-default location — and why the default can't be deleted.
Locations troubleshooting
The common snags when adding or saving a location — Save disabled, missing Default mode section, can't delete.
Card payments
What is Tillable payments (yetipay)?
Tillable payments is the card-payment service behind your Tillable card terminals and online orders — the same service you may know by its earlier name, yetipay.
Set up payment processing
How card payments get activated on your account — what the Tillable team sets up during onboarding, and what has to be true before a terminal can take a card.
Take a test payment
Confirm card processing is working — a low-value real card payment you then refund.
Payment processing troubleshooting
What to check when a paired terminal only offers cash or card payments fail.