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Payment processing troubleshooting

What to check when a paired terminal only offers cash or card payments fail.

If a terminal is paired and online but card payments fail — or it only offers cash — work through these:

  • Only cash is offered at the pay step. Card processing is most likely not active on your account yet, or the device's mode doesn't enable card. Confirm with your account manager that processing is live, and check the device's mode in Modes.
  • The device isn't assigned to a location. Open the device in Store settings → Devices and set its location and mode — see Set a device's mode, location and printer.
  • Card payments fail or error at the terminal. This points to the account or terminal provisioning rather than anything you can change in the portal — contact support with the device name and what the terminal showed.

Heads up

Card processing setup, merchant-account activation and terminal provisioning are done by the Tillable team, not from a portal settings page. If cards still don't work after the device is paired, assigned a location and mode, and shown online, contact your account manager or support rather than looking for a settings toggle.

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