Till & service
Set up floor plans, sections, on-screen campaigns and run the till day to day.
Start here
Using the till on the device
Using the till — a staff walkthrough
The orientation for what staff see and tap on the terminal, split into a counter sale and a table-service sale.
Ringing up items with options
How staff add an item that has options or modifiers on the terminal — choosing sizes and add-ons, how the price updates, the Size row for drinks sold in sizes, the step-by-step pop-up with a tab per group, the button grid with every group on one screen, the column sheet with a column per group, groups with a minimum or maximum number of picks, the review page a basket line opens, adding a free-text note for the kitchen, moving a line to another course, and editing a choice.
Taking payment on the till
The pay step on the terminal — the buttons that appear, and how each one works.
Verify table service on a terminal
A five-step check on the device that confirms your table-service setup is live.
Splitting a bill on the till
Split a table's bill across several payments on the till or the card machine — by item, evenly, or by an amount — take each bill by card, cash or a hotel guest's room, and see what's left to pay as you go.
Who can see what in Till admin
Till admin is the manager side of the till. Control it with staff roles, or with a passcode per section — whichever suits the size of your operation.
Counter sale walkthrough
The simplest till flow for a coffee window or a counter — build the order and take payment.
Table-service sale walkthrough
What staff see for a table-service sale — the tables grid, opening a tab, adding items, and getting to payment.
Sending to the kitchen
Fire items from a tab to the kitchen display or printer — when to do it and why it's optional.
Misc Food & Drink — ring up something that isn't on the menu
Let chosen staff add a Misc Food or Misc Drink line with their own description and price — the kitchen sees what they typed.
The live floor plan — board view and table journeys
Switch between the room-shaped floor plan and a whiteboard-style board, and see (and move) a table's journey through service.
Availability — say how many of something you have left
Set a count on a product ("10 sirloins"), watch it go down as it sells, and let the till grey it out when it's gone.
Voiding items
Void some or all of a line on the till, say why, and see every void in Reports.
Pay by card
Take the whole amount on the card reader — the three-step tap flow.
Pay by cash
Take cash on the terminal — enter what the customer handed over and the terminal works out the change.
Part payment — leave the rest on the tab
Take some of a bill now and leave the rest open on the tab to settle later.
If a card payment is declined
What the terminal shows when a card is declined, and what to do next — nothing is charged.
Doing the end-of-day cash count
Count the drawer at close without being shown what should be in it, print the docket, and recount if the numbers don't look right.
Put a bill on a guest's room — and take it back off
Charge part or all of a bar bill to a hotel guest's room, and undo it if it goes on the wrong room or the wrong amount.
The portal side
Floor plans
What a floor plan is, and how to create one — a canvas your terminals show so staff tap the right table.
The floor plan builder
Place tables from the tray, position and resize them, and add decorative items on the canvas.
Multi-level floor plans (upstairs / downstairs)
Use one floor plan per level, not one plan with multiple sections — with a worked example.
Manage your floor plans
Rename, reorder, duplicate, move between locations, or delete a floor plan.
Table journey & colours
Choose the stages a table moves through on the live floor plan, and the colour each one shows in.
Table Studio
Choose how tables look and behave on the till's floor plan while you are trading, the rules that flag a table that has waited too long, and how the table pop-up opens.
Sections
Group your tables into sections like Bar or Dining room, and understand how sections relate to floor plans and reporting.
PAC Campaigns
Show a webpage on a terminal while it waits to take a payment — the overview and the two pieces.
Advertising screens — set up what to show
Add a webpage to your PAC library, mark a default, and pick what to host as the idle screen.
Create a PAC campaign
Schedule when an advertising screen runs — days, times, dates, and priority.
PAC campaign goals
Attach a goal to a campaign so you can see whether it worked, and read the result.
Testing a PAC campaign
Confirm a campaign actually shows on a terminal, and diagnose it if nothing appears.
Till Order Cards
Choose what every open order shows on your tills. Start from a ready-made design, change it in the editor, and set one layout live.
When things go wrong
Offline card closes
Understand the review list of tables closed as "Paid on device" while the till was offline, and how matching works.
Till troubleshooting — common device issues
Fixes for the things that go wrong on the terminal — missing buttons, a floor plan that won't show, frozen screens, and when to call support.
Till FAQ
Quick answers to the things merchants ask most about the till and table service, with links to the full guides.