Till FAQ
Quick answers to the things merchants ask most about the till and table service, with links to the full guides.
Short answers to the questions that come up again and again. Each links to the fuller article.
Do I have to send food to the kitchen before taking payment?
No. Sending to the kitchen is optional. Staff can take payment on a tab without firing anything first (useful for a drinks round), and can fire items mid-meal as orders come in. Firing just starts the kitchen working before the bill is settled. See Sending to the kitchen.
Can one table pay part cash and part card?
Yes. When you split a bill, each portion is tendered on its own — one part on card, another in cash, in any mix. See Splitting a bill.
How many ways can I split a bill?
You split a bill evenly into a number of equal parts (2, 3, 4…), or by item so each person pays for what they had. Splitting by seat or by fully custom typed amounts isn't offered on the terminal today. See Splitting a bill.
Is upstairs a separate floor plan or a section?
A separate floor plan. A floor plan is one canvas, so each level (Ground floor, Upstairs) is its own floor plan, both under the same location. Sections organise tables within a level. See Multi-level floor plans.
Are PAC campaigns per-device or for the whole business?
Merchant-wide. Screens and campaigns apply to your terminals that are waiting to take payment — there's no per-device assignment. Which one shows depends on the schedule and the master switch, not on which device it is. See Terminal Campaigns.
How do I check Till and Table service are switched on for my account?
Look at your sidebar. Table Management only appears when those modules are enabled — it holds Tables and Tabs, and gains Floor plans and Sections once Till is on too. If it's missing, they aren't on yet — ask your account manager. See Set up table service from scratch → Step 0.
Why don't I see Floor plans / Sections / PAC in the sidebar?
Same reason: those items are gated on the Till and Table service features. No feature, no menu item. Terminal Campaigns needs Till; Floor plans and Sections need Till and Table service both. See Till troubleshooting.
Where does a sale go after I take payment?
Into your portal under Transactions (titled Tables Served for table-service venues), within a few seconds — no refresh needed. See The sales log.