If a card payment is declined
What the terminal shows when a card is declined, and what to do next — nothing is charged.
If the card is declined or the payment fails, the terminal shows that the payment didn't go through and nothing is charged.
What to do
- Staff close the message and are back on the order, which is untouched.
- Try again by tapping Pay with Card once more.
- Try a different card, or take cash instead.
A declined attempt doesn't leave a half-finished sale — the order sits there waiting for a fresh payment.
Where declines show later
In the sales log, declined attempts appear with status Declined and a short reason. Cancelled attempts appear with status Cancelled.
What's next
- Taking payment on the till.
- Pay by card.
- The sales log — where declines are listed.