Counter sale walkthrough

For a counter venue with no tables, the till flow is the shortest possible.

1. 1

   Build the order

   Staff tap items from the menu to add them, and tap the same item again to add another. Items with options prompt for those choices — see Ringing up items with options.

   How each line looks depends on which order list your till is set to. On the standard one, every line carries its own plus and minus buttons. On the compact list — a shorter row per item, so a big round fits on screen without scrolling — the line shows how many, the item, the price and an × to take it off; to change a quantity, tap the line itself. Ask us if you'd like the compact list turned on — or, if you design your own till screens, set it yourself (below).

2. 2

   Go to payment

   Take payment straight away — there's no table to seat. The pay step shows the buttons described in Taking payment.

3. 3

   Done

   The sale closes and appears in your portal under Transactions within a few seconds.

Drinks sold in sizes

If a drink is sold in more than one size — a pint and a half, wine by the glass or the bottle — the size buttons sit under the categories, and each line in the order shows which size was rung next to the drink's name. Check that label before taking payment: it is the quickest way to spot a half rung as a pint. Setting sizes up is covered in Drink sizes.

Notes for the kitchen

If item notes are switched on for this mode, tapping a line already in the basket opens the item pop-up with a Note box at the bottom — for things the options don't cover, like "no nuts" or "well done". It shows under the line in quotes — on the Ordering tab while you build the round, and still on the Bill tab after it's sent — and it goes to the kitchen screen and the kitchen ticket. It is not printed on the customer's receipt.

A noted line separates from its plain twins so the kitchen knows which one the instruction is for: three burgers with one noted read as two rows, not one row of three. Switching notes on, and choosing whether staff type them as they ring the item or by tapping the line in the basket, is covered in Ringing up items with options.

Tapping a deal in the basket

Deals and set menus sit in the basket as one card. Tapping that card opens it.

If it's a deal you added, you get the chooser back with your picks already selected — swap the burger for the wrap, tap Save, and it stays the same deal in the same place. An offer that lets you pick from a category ("any drink £3") can't be reopened — remove it and add it again.

If it's an offer the till applied by itself, you get a summary of what it grabbed, with Remove one and Remove offer. You can't change what's in one of those, because the till re-checks automatic offers every time the basket changes and would undo you. If it caught something you didn't mean, take it out here. Full detail in Ringing up items with options.

Offers that apply themselves

If you run a multibuy offer — "2 Jägermeisters for £6.50", say — and it's set to apply automatically, staff don't need to do anything special: they tap the item's normal button once per drink, and the till groups them into the deal by itself. Two taps become one DEAL card at the offer price; a third tap shows as an ordinary single until a fourth completes the next deal. The prices update live in both directions.

To take one drink back off, tap Remove one on the deal card — the till re-prices what's left (one deal and a single becomes just the deal, and so on). Swiping the card away removes the whole deal. Offers added from the Offers tab by hand behave exactly as before and are never regrouped.

Setting an offer to apply automatically is a toggle on the bundle in your portal (see Bundles and meal deals) — it needs the offer to be a simple same-item multibuy: one item, a quantity of two or more, no option choices.

If you design your own till screens

Merchants on the mode builder place the order panel themselves, and four settings on it change what staff see. Whatever you choose in the builder is what the till draws — the preview and the device agree.

• Order list — the standard list with plus and minus buttons on every line, or the compact list described above.

• Basket / Bill tabs — the switch above the list. Turn it off and the panel always shows the round being built. Only do that on a counter where staff never need to look back at what has already gone through: with the tabs hidden there is no way to reach the "Bill" list from this screen.

• Running total — the "Total (N items)" line above the buttons. Turning it off removes that line. It never moves the amount onto the button; the button keeps its own wording.

• Main button — leave it on Automatic and the till picks the right action for the sale, which is what almost everyone wants. You can instead pin it to Order items, Add to bill or Check out.

  ⚠️ Pinning "Check out" on a venue with a kitchen screen. "Check out" takes payment straight away and does not send the round to the kitchen. If you use KDS, pinning it means orders rung on this screen never reach your chefs. Leave the button on Automatic unless you are certain you want a pay-first counter with no kitchen ticket.

What's next

• Ringing up items with options.
• Taking payment on the till.
• Table-service sale walkthrough — the tabs-and-tables version.